First time booking cleaning services?
If this is your first time booking cleaning services online (or booking cleaning services at all), it may seem a bit confusing. Don't worry, Tru Shine makes the process very simple. Just follow these five steps to SUCCESS:
Decide what type of service you need:
Use the "services" menu link to explore your options.
Use the "book now" button links to conveniently book the service. Once you're done booking the service and choosing the date, your appointment will be considered "confirmed" and you will receive an email as confirmation. Save this email in case you need to adjust or cancel your booking. We'll also send you a reminder text message one day prior to your appointment.
When the cleaning crew arrives, the supervisor will likely know this is your first time booking cleaning services with us. They will identify themselves and do a walk through with you and confirm the level of service you booked with us online. This walk through will allow you to ask any questions or let the supervisor know you would like extra attention on a particular area of your home.
Once the crew is done with the cleaning, you and the crew supervisor will do another walk through to make sure you're satisfied with the service. Even if this is your first time booking a cleaning service, don't be shy about pointing out anything that may have been missed. This is the time to address it - not after they've left.
Once you're done with the walk through and are satisfied with everything, you'll have an opportunity to schedule our next visit. Be sure to ask the supervisor about how to qualify for a discount on your next appointment. Let's get you started!!