Thank you for choosing Tru Shine Residential Cleaning Service for your residential cleaning needs. We look forward to providing you the quality service you deserve. Below are a few things to consider in anticipation of our visit. Please take a few minutes to review this information:
Parking and building access - If your residence is located in an apartment building, please confirm the proper entrance points for contractors. Some buildings do not allow contractors to bring their equipment through the main lobby. Also, please ensure that there is adequate parking for at least one of our service vehicles. Most buildings have contractor or guest parking. Please check with your building manager to ensure this space is available on the day of our visit.
Proper level of service - We rely on the information you provide to assess the proper level of service you require and will be charged for. Please be sure that you give us the most accurate information possible to avoid unforeseen charges after the fact. If your home is a three bedroom house, but you only intend for our crew to clean two of those bedrooms, you will still be charged the rate for a three bedroom house due to the fact that our rates are based on the overall square footage of your home, not the areas you need cleaned.
Furniture – If we are providing a move-out cleaning for you, we will not be able to assist in moving furniture, luggage, boxes, etc. Please ensure any furniture that needs to be removed has been removed prior to our arrival so that our team can move freely throughout your home without delay. Please keep in mind that we DO NOT provide trash removal services. If possible, please ensure large collections of trash are removed prior to our arrival.
Refrigerated items – If we are providing move-out cleaning services or if you have requested that the interior of your fridge be cleaned, please ensure all items are removed from your refrigerator/freezer, and either disposed of or placed in a conspicuous location and properly marked if you wish to retain these items.
Pets – Please ensure that any and all pets are either removed from the home or secured away from the area where our team will be cleaning. Some staff may be uncomfortable with your four-legged loved ones or allergic to their pet dander.
Final Inspection – a supervisor will be available to walk through your home with you (or your designated representative) to ensure you are satisfied with the job we have done upon completion of the cleaning. We provide a detailed inspection checklist, which you are welcomed to use to assist in the inspection. Please be advised that we will request your signature on this inspection checklist as an indication that you have adequately inspected your home and are satisfied with the work done. We do not do return visits once you have indicated that you are satisfied, so we request that you please inspect carefully.
Receipt – We will provide you with an electronic copy of your receipt via email at the time of booking. If you would like us to include your realtor or landlord in this email, please provide us with their email address. If you prefer a hard copy of your receipt, please advise us in advance of our visit and we will gladly provide you with one. If there are any discrepancies or discounts that are not reflected on your receipt, we will email you a corrected copy.